Management of common ailments requiring referral in the pharmacy: a mystery shopping intervention study

• In: Poster presentation
• At: Seoul (South Korea) (2017)
• Type: Poster
• Poster code: POS-CPS-020
• By: COLLINS, Jack (The University of Sydney, Faculty of Pharmacy, Forest Lodge, Australia)
• Co-author(s): Jack Charles Collins: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
  Carl R. Schneider: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
  Renee Faraj: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
  Frances Wilson: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
  Abilio C de Almeida Neto: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
  Rebekah J. Moles: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
  
• Abstract:

  Background

  Pharmacies are increasingly becoming health destinations for ailments due to the push towards patient self-care. It must be ensured that pharmacy staff practise in an evidence-based, guideline-compliant manner. To achieve this, mystery shopping can be used as an intervention to assess and train pharmacy staff. 

  Purpose

  To determine how..

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