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3.6. Infrastructures and Premises To be able to provide new pharmacy

services, pharmacies often need to adapt

their premises and equipment. In

particular, the need to provide these

services in a confidential manner is

paramount. Although many services do not

require specific consultation facilities

within the pharmacy, a private area is

recommended.

Pharmacy premises should provide the right

balance between a clinical and customer

focus: meet standards for clinical practice;

build privacy into design; create an

ambience that promotes customer/patient

confidence; and promote health and

healthcare related products 310.

Proposed Actions6,7,8

When expanding their service portfolio, pharmacies should adapt their premises to include a private or semi-private consultation/counselling area;

Premises should allow access to patients with disabilities; Pharmacy premises and image should be in accordance with their role as health and well-

being promoters;

The pharmacy should convey a relaxing and welcoming environment for customers, patients, staff and the wider community.